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Withings connection - Invalid ClientID

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EffectiveSnail12 months ago

Hi, We have been facing issues while connecting withing using the widget. It keeps redirecting, and eventually 'Invalid clientId' text appears.

Please check attached screen video link

https://go.screenpal.com/watch/cThiiDnQ4Iy

terra

Vanessaadmin11 months ago

Hey there!

For troubleshooting authentication issues, please check your webhook response times by navigating to Dashboard > Tools > Debug > Event Log and look for events with Data Type set to auth_success - if response times exceed 2000ms, this could cause authentication problems. Is this error occurring consistently for all connection attempts, or does it happen intermittently?

We'll log a ticket with the provider as this seems to be an issue on their end!