SevereTarsier1 month ago
We have many customers connected via Suunto, and not a single activity came through since Jul 30. The only messages that come through are Auth Success and Deauth.
Yet your dashboard states that Suunto is all green. Is this happening only for us?
Btw: I'm trying to reach support, but with no luck so far. My tickets simply disappear from the dashboard, and the discord seems gone. What's up?!
Vanessaadmin1 month ago
Hi there,
Super sorry to hear this - can you message me directly and I'll check the tickets under your dev ID asap? [email protected]
The support ticket functionality is working for all other customers - it's our new support channel instead of Discord since last year :)
And for Suunto, we've not had other complaints but we'll check for your case specifically
SevereTarsier1 month ago
Hi Vanessa, thank you for your reply. All good by now, support has fixed all issues. Suunto working well again, as it should. Keep up the good work :-)
Vanessaadmin1 week ago
Great, thanks for letting us know! :)