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SUNNTO import not working since Jul 30, 2025

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SevereTarsier9 months ago

We have many customers connected via Suunto, and not a single activity came through since Jul 30. The only messages that come through are Auth Success and Deauth.

Yet your dashboard states that Suunto is all green. Is this happening only for us?

Btw: I'm trying to reach support, but with no luck so far. My tickets simply disappear from the dashboard, and the discord seems gone. What's up?!

terra

Vanessaadmin9 months ago

Hi there,

Super sorry to hear this - can you message me directly and I'll check the tickets under your dev ID asap? [email protected]

The support ticket functionality is working for all other customers - it's our new support channel instead of Discord since last year :)

And for Suunto, we've not had other complaints but we'll check for your case specifically

SevereTarsier9 months ago

Hi Vanessa, thank you for your reply. All good by now, support has fixed all issues. Suunto working well again, as it should. Keep up the good work :-)

terra

Vanessaadmin8 months ago

Great, thanks for letting us know! :)