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Setting up account never progresses at screen 4

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LazyTakin7 months ago

I'm setting up an account.

I select "Apple Health" for the first wearable device.

I select "Webhook" to receive the data.

I select the Quick Start. plan.

This gets me to screen 4 of 5 where it says "Let's setup the payment and fully get onboard!"

And nothing ever appears.

I would like to set up a Quick Start plan so I can continue the integration into our application.

Gabe gabe@krakenfleet.co

terra

Vanessaadmin6 months ago

Hey there,

Very sorry about this.

This is a known issue that occurs when the payment form fails to load. For example due to an ad blocker, privacy extension, or corporate firewall blocking the payment.

Please try the following:
1. Disable any ad blockers or privacy extensions (uBlock Origin, Privacy Badger, etc.)
2. Try in an incognito/private window
3. Make sure third-party cookies are enabled
4. Try a different browser

If it still doesn't work, email support@tryterra.co and we'll get you set up directly.