Can't sign up

RelatedLamprey2 months ago

I log into the developer dashboard and try to sign up for the Quick Start plan for the Fitness API and when I get to the page where it says:

"You've selected the Quick Start plan" "Let's setup the payment and fully get onboard!"

Nothing happens, the Subscribe button stays disabled.

Vanessaadmin3 weeks ago

Sorry about this! This is a known issue that is already being addressed, it can occur when the payment form fails to load (usually due to an ad blocker, privacy extension, or corporate firewall blocking the Stripe payment iframe).

Please try:
1. Disable any ad blockers or privacy extensions (uBlock Origin, Privacy Badger, etc.)
2. Try in an incognito/private window
3. Make sure third-party cookies are enabled
4. Try a different browser

If it still doesn't work, email [email protected] and we'll get you set up directly.

Vanessaadmin3 weeks ago

Sorry about this! This is a known issue that can occur when the payment form fails to load (usually due to an ad blocker, privacy extension, or corporate firewall blocking the Stripe payment iframe).

Please try:
1. Disable any ad blockers or privacy extensions (uBlock Origin, Privacy Badger, etc.)
2. Try in an incognito/private window
3. Make sure third-party cookies are enabled
4. Try a different browser

If it still doesn't work, email [email protected] and we'll get you set up directly.

Can't sign up

All

RelatedLamprey2 months ago

I log into the developer dashboard and try to sign up for the Quick Start plan for the Fitness API and when I get to the page where it says:

"You've selected the Quick Start plan" "Let's setup the payment and fully get onboard!"

Nothing happens, the Subscribe button stays disabled.

Vanessaadmin3 weeks ago

Please try:
1. Disable any ad blockers or privacy extensions (uBlock Origin, Privacy Badger, etc.)
2. Try in an incognito/private window
3. Make sure third-party cookies are enabled
4. Try a different browser

If it still doesn't work, email [email protected] and we'll get you set up directly.

Vanessaadmin3 weeks ago

Sorry about this! This is a known issue that can occur when the payment form fails to load (usually due to an ad blocker, privacy extension, or corporate firewall blocking the Stripe payment iframe).

Please try:
1. Disable any ad blockers or privacy extensions (uBlock Origin, Privacy Badger, etc.)
2. Try in an incognito/private window
3. Make sure third-party cookies are enabled
4. Try a different browser

If it still doesn't work, email [email protected] and we'll get you set up directly.