Privacy Policy
Effective Date: 20th April 2023
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Identifiers, such as email address, first name, and last name
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Account data, such as username and password
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Usage data, such as what time you logged in
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Audio, electric and visual information, such as if you visit our offices in person
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Other information you may provide to us
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To provide and maintain Our Service, including monitoring the usage of our Service.
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To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
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Service Enhancement: to refine, strengthen, and extend our service offerings;
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Product Development: to create new products and services;
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For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service or other means.
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To provide you with effective customer service
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To send you information about your relationship or transactions with us
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To contact You: by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
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To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
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To manage Your requests: attend and manage Your requests to Us.
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For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
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Consent-Based Usage: only with your explicit approval, we may use your information for other specified purposes or as directed by you.
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For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
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Comply with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or requests from government authorities.
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Protect our, your and others’ rights, privacy, safety and property (including by making and defending legal claims).
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Audit our internal processes for compliance with legal and contractual requirements and internal policies.
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Enforce the terms and conditions that govern the Site and our Services.
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Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal
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activity, including cyberattacks and identity theft.
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Contractors that perform services for Terra or Terra’s employees;
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Communication platform providers which facilitate communication and data transfer between Terra's employees and between Terra and our customers. These platforms may act as intermediaries in the data-sharing process, even if they cannot access the content of the messages directly;
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Service providers that help Terra analyse data for Terra's business purposes. These platforms may help us track our customers’ engagement and behaviour, identify trends in data, and visualise data;
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Cloud storage services providers that offer remote data storage solutions over the internet that allow us to store, manage, and/or access collected data in a secure and scalable environment;
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Software development services providers that assist with software maintenance, software testing, quality assurance, and application support, among other things;
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Terra group entities and/or subsidiaries that are wholly owned by Terra Enabling Developers, Inc., such as Terra Enabling Developers Ltd., our UK-based subsidiary;
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Third parties to comply with relevant laws or to respond to subpoenas or warrants served on Terra; to protect or defend the rights or property of Terra or users of the Services; to investigate or assist in preventing any violation or potential violation of the law, this End User Privacy Policy, or our Terms of Service. For example, law enforcement or other governmental authorities.
Service Enhancement
Aid Assistance
Create Visualisations
Generate Insights
For compliance, fraud prevention and safety
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Withdraw the consent you previously provided us with to process your data;
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Request the update or correction of inaccuracies in your data;
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Access data collected about you;
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Request the restriction of processing of your personal data;
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Object to our reliance on legitimate interest as a legal basis for processing your data that impacts your rights;
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Request that we erase or limit the processing of your data;
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Request further details of the data types we have collected about you in the last six months;
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Request that a machine-readable copy of your data be sent to a third party of your choice;
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Request further details about the third parties your data has been shared with.
