List of Subprocessors
Effective Date: 5th February 2025
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Amazon Web Services (AWS)
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Location: United States, UK, EU
Services: Cloud hosting services
Handles data associated with Terra's business customers, including stored account info. (Also processes End User Data; see below)
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Close CRM
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Location: United States
Services: CRM services
Manages Terra’s sales, leads, and customer relationships.
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Discord
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Location: United States
Services: Customer support/community services
Used by Terra’s business/developer community. Primarily for customer discussions.
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Google Ads
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Location: United States
Services: Marketing services
Processes data about potential or existing business customers for advertising and lead tracking.
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Google Analytics
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Location: United States
Services: Web analytics services
Provides usage analytics for Terra’s own site/platform, typically visited by business customers.
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HyperDX
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Location: United States
Services: Infrastructure monitoring services
Collects logs and events that may include business account info. (Also may contain End User Data in logs; see below)
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PostHog
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Location: United States
Services: Web/product analytics
Helps analyze how Terra’s business customers use the product interface.
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SendGrid
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Location: United States
Services: Email delivery services
Sends emails to Terra’s business/developer users (e.g., account notifications, newsletters). Possible end user emails if Terra sends user-facing communications on a customer’s behalf.
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Stripe
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Location: United States
Services: Payment processing services
Handles billing information and payment details for Terra’s business customers.
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Zendesk
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Location: United States
Services: Customer support services
Stores and processes Terra’s business customer support tickets and interactions.
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Amazon Web Services (AWS)
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Location: United States, UK, EU
Services: Cloud hosting services
Stores and processes end user data (e.g., health/activity metrics) via Terra’s APIs.
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Google Cloud Platform (GCP)
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Location: United States, UK, EU
Services: Cloud hosting services
Stores and processes end user data (e.g., health/activity metrics) via Terra’s APIs.
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Clickhouse Cloud
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Location: United States, UK, EU
Services: Cloud hosting services
Stores and processes end user data (e.g., health/activity metrics) via Terra’s APIs.
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HyperDX
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Location: United States
Services: Infrastructure monitoring services
May capture logs containing end user identifiers or data points if included in diagnostic logging.
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Zendesk
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Location: United States
Services: Customer support services
Stores and processes Terra’s business customer support tickets and interactions. Customer data may be shared through tickets for diagnostics and debugging purposes.
