ZerothLamprey3 weeks ago
Problem Summary Unable to log in to Korean Dexcom account via Terra Widget Environmental Information
Integration: Dexcom User Location: South Korea Account Type: Korea Dexcom (Huons Distributed Account)
Current Configuration
Region: South Korea Redirect URL: https://dexcom.yourcompany.com/auth/dexcom/oauth2
I successfully logged in with a Korean Dexcom account, but when I run the actual widget, only the US Dexcom login page will be displayed and the Korean account will not be recognized when I try to log in.
Background: In South Korea, Dexcom devices are exclusively distributed in Huons, and domestic users create accounts through the local Dexcom platform rather than the global developer.dexcom.com platform. Terra's Dexcom integration will likely only support global/US Dexcom API endpoints.
Specific questions: Does Terra support Korean Dexcom accounts managed by Huons? Is there a specific regional setting for Korean Dexcom users? If Korean Dexcom is not currently supported, are you planning to add this integration? What alternative solutions would you recommend to Korean Dexcom users?
Business Impact: These restrictions have made it impossible to serve Korean users who use Dexcom devices, which account for a significant portion of the APAC regional target market.
Thank you for your help in resolving this issue.
Vanessaadmin2 weeks ago
Hi there!
Thanks for the detailed question.
In general, as long as you get access to Dexcom Korea's cloud, the integration will work for your users. Have you been granted access to dedicated keys through Dexcom Korea? Dexcom is one of the very few integration partners that require dedicated keys - if you have this set up, please contact us via "Support" on the dashboard, and we'll enable it for you!